Estes Express Lines Jobs

Job Summary:

The CRM Automation and Process Improvement Analyst will provide new process and CRM design ideas and application support to the business as well as assisting the CRM project team in providing custom solutions to our CRM platform. This position will work closely with subject matter experts, users and the CRM Agile Project Team as a product owner to support the daily utilization of Salesforce (SF). The Analyst will make recommendations and configure the application to meet the requirements of the business within Sales and Service. This role is a combination of project manager and administrator with delegated SF Administrator access.

• Document business process requirements; issues; root cause analyses; identified problems; resolutions and resulting outcomes of implementations

• Responsible for data analysis, maintenance and reporting on potential issues and improvements to Sales and Business processes.

• Envisions, Designs, and Creates automated work flows and processes in Salesforce

• Creates ad-hoc and routine reports to perform root-cause analyses, measure effectiveness against metrics and provide recommendations for continuous improvement. Collaborates with Director to implement and follow up.

• Collaborate with key stakeholders internal and external to Estes to ensure problem resolutions and long-term solutions implemented result in the desired outcome. Follow up to ensure a high degree of customer and business satisfaction

• Provide day-to-day end-user second level support for Salesforce Users and perform all basic administrative functions, e.g., user account maintenance, workflows, etc.

• Maintain application for data integrity, accuracy and overall cleanliness

• Support and coordinate the evaluation, scope and completion of new development requests and perform routine testing and develop release plans. Review new user features with key stakeholders

• Train new users and grow the CRM/Salesforce.com skill set across the organization

• Assist CRM Project team in configuration and maintenance of custom objects, record types, fields, page layouts, data validation rules, processes, custom workflows, application extensions, integrations, etc.

• Regular attendance is required.

• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• Bachelor’s degree in Computer Science or any combination of education and experience which would provide an equivalent background

• 3 years of process improvement/automation experience required

• Excellent project management skills required. Agile experience preferred.

• Proven ability to design and implement new processes and facilitate user adoption required

• Strong verbal, listening, written and presentation skills required

• Ability to think conceptually and interpret data to generate meaningful information

• Expert level proficiency in Excel (Pivot tables, Macro development), Access and SQL preferred

• Strong quantitative and analytical skills, strong innovation and problem solving skills preferred

• Good understanding of the platform, with the ability to support and build custom apps and objects, formula fields and workflows on the Salesforce platform, preferred

• Must demonstrate ability to communicate effectively at all levels of the organization

• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job

• Must be able to comply with all company policies, rules, procedures and Code of Conduct

• Must be able to interact well with others

• Must be able to work independently, or in a team setting

• Must be capable of working under tight time constraints in a high volume environment with multiple priorities

• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

• Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.