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Estes Express Lines Payment Services Representative in Richmond, Virginia


Posting Title:

Payment Services Representative

Estes Facility:

Corporate Headquarters

Job Summary:

  • Responsible for collection on delinquent accounts via telephone, email, fax or US mail

  • Responsible for communicating verbally & written with customers

  • Heavy phone calling to customers to identify issues preventing payment

  • Determine errors, resolve disputes/errors & set up suitable payment arrangements as needed

  • Interact with internal departments to resolve disputes/errors

  • Research bills for errors & submit for corrections

  • Work through excel spreadsheets to record detailed account information as obtained

  • Responsible for follow up with customers & internal departments

  • Regular attendance is required

  • This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks


  • Bachelor’s Degree, or any combination of education and experience which would provide an equivalent background

  • 2 years minimum experience in customer service

  • Full knowledge of Microsoft Office products

  • Advanced Excel knowledge; Access experience a plus

  • Must possess excellent written & verbal communication skills

  • Must have experience using internet & be proficient in Excel & Word (AS400 experience is a plus)

  • 45 WPM minimum typing requirement & ten key touch

  • Self starter with ability to work independently or in a team setting in a fast paced environment

  • Must be detail oriented with good follow up skills, have the ability to multitask, prioritize & have excellent problem solving & research skills

  • Ability to recognize, resolve or escalate account issues

  • Experience in transportation industry & accounts receivables/collections preferred but not required

  • Must be able to comply with all company policies, rules, procedures and Code of Conduct

  • Must be able to interact well with others

  • Must be able to work independently, or in a team setting

  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities

  • Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job

  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

  • Must be authorized to work in the United States

Auto req ID:




Organization Level:



Estes Express Lines

Job Category:

Admin & Clerical

Employment Type:




Equal Employment Opportunity: