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Estes Express Lines Supervisor, Central Dispatch in Richmond, Virginia


Posting Title:

Supervisor, Central Dispatch

Estes Facility:

Corporate Headquarters

Job Summary:

  • Supervises and assigns drivers and vehicles to convey freight. Resolves routing issues, responsible for terminal to terminal freight movement/balance, cancellation resolutions, driver scheduling and monitoring of drivers’ performance.

  • Plan dispatches to accommodate cost and service goals. Identifies problems and resolutions and acts on them.

  • Conducts continuous analysis & direction of driver assignments. Implements scheduling for possible load consolidation

  • Dispatches Line Haul drivers via information in computer system and phone communication with terminals in order to get freight moved in a timely manner within our service standards.

  • Coaches and counsels drivers and makes decisions relative to performance, up to and including suspension pending investigation and/or termination. Provides performance feedback to Terminal Managers

  • Dispatches drivers according to customer requests and in compliance with DOT regulations and company policies and procedures.

  • Familiarity with a variety of the field’s concepts, practices and procedures is critical as position relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

  • Performs a variety of complicated tasks in a fast paced environment with tight time constraints. Quality decision making skills essential; erroneous decisions will impact operating results and customer relationships.

  • Interact with Line Haul Supervisor, Operations Planner, VP of Operations, Breakdown Coordinators and Line Haul drivers

  • Involves on the job training, usually 3-6 months

  • Considered as essential Operations personnel

  • Regular attendance is required.

  • This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks


  • High School Diploma or General Educational Degree (GED), or any combination of education and experience which would provide an equivalent background; College degree or equivalent work experience in Transportation preferred

  • Supervisory experience in the trucking industry, preferably LTL (one year preferred)

  • One year experience of Transportation Dispatch experience required.

  • Transportation experience with analysis of freight movement, logistics, handling, coordination & scheduling highly preferred

  • Knowledge of Dept. of Transportation and safety regulations

  • Strong communication skills

  • Proficiency in MS Word, Excel, Access, TMW Software & PowerPoint

  • Customer Service experience with internal and external customers

  • Must be self- directed with strong analytical & problem solving skills

  • Good geographic knowledge of the U.S.

  • Must be able to work a 4 day on/4 day off schedule which will include nights and weekend shifts and must be flexible to include holidays & ability to work in any weather condition

  • Must be able to comply with all company policies, rules, procedures and Code of Conduct

  • Must be able to interact well with others

  • Must be able to work independently, or in a team setting

  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities

  • Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job

  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

  • Must be authorized to work in the United States

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Estes Express Lines

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